The Business Behind Your Business - Real Advice to Help Small Business Owners Build, Lead and Thrive · Episode 58 · October 12, 2021 · 29 min
From Heat to Help: Language That Defuses Tough Calls
As businesses begin opening up, there is the added responsibility of enforcing the government's mandate on restricted access to the unvaccinated. Some important questions need to be asked: Are you confident about dealing with potentially aggressive confrontations at work? What training do you or your staff have in handling conflict? What are the benefits and what are the repercussions if you don't? Former British Police Bodyguard and Personal Safety expert, Steve Curtis, talks...